Post Implementation Services
For optimal performance, SAP implementation must be followed by a robust support system and trained personnel to carry it forward. Without these critical post-implementation services, the performance of the software will be faulty with frequent disruptions that are not just inconvenient, but also damaging to the overall performance of the company. In not carried through sometimes what we end up getting is a software that does more harm than good.
At SAPHive we believe that it is our responsibility to see that our software roadmap is carried out as per the agreed plan. This includes overseeing its short- and medium-term objectives. Our post-implementation services are aimed to see that the software creates minimal disruptions while ramping up to its optimal capacity.
What does it involve?
Post-Post-Implementation services are a comprehensive package that are meant to oversee the working of the software, while undertaking practical aspects like training and operational problem-solving.
This actually starts before the execution of the project and continues post-implementation to ensure its effectiveness. In the pre-implementation stage the operational team is identified and readied for the implementation. This includes identification of technical experts who can be trained to anticipate, solve problems and team leaders who are ultimately tasked for carrying out the jobs.
In post-implementation stage our team stays onsite to see that trained personnel are up to the challenge. Some discrepancies and problems are inevitable as the organization adapts to a new software ecosystem. Our team’s job is to see that these disruptions are minimal and that the personnel are able to cope with problems as they occur. This is a critical juncture where the success of the program often gets determined.
The smoother the initial execution, the more likely are the organization and its people to stick with the program!
Creating a sustainable support model
Every organizational process requires a support model. This should be a sustainable model that can be managed in-house. This is also true for ERP processes like SAP. A sustainable and robust support model ensures that small problems can be dealt immediately and without resorting to external experts. This not only ensures smooth functioning of the software, it is an economical necessity too. Calling external consultants for every system glitch can turn out to be expensive.
The identification and preparation of the support model in the immediate post-implementation period is critical because this is when most problems will crop up as the people and the organization as a whole, acclimatize to a new system regime. A support system becomes critical to see that the problems are solved immediately thus making the implementation successful.
The training of personnel is the obvious first step. Our team also identifies people with technical expertise who can be further trained to solve problems. This ensures best SAP practices that are set up can be sustained organically.
Planning for growth and upgrades
There are two main issues when we are dealing with ERP software — scaling up the software as the business develops and upgrading it whenever a new development is released. Both of these are effectively managed by our post-implementation teams. This cannot be done in an ad-hoc fashion and must be planned ahead.
Post-implementation often depends on pre-planning. This is when we plan for system integration for further development and growth. Our team ensures that the initial implementation is carried out with enough room for such expansion and the personnel are ready for its when it occurs. We have advanced tech centers that routinely report on new technology and trends. Critical developments are immediately notified to clients and then carried out at various sites.
Again, our effort is on ensuring a hassle-free process enhancement every time an upgrade is implemented.
To know more about our process or to speak to our post-implementation experts, call us today.